Introduction We at Semper Wellness LLC (“We”, “Us”, or “Semper Meds”) value your privacy and are committed to keeping your (“You/Your”) personal data confidential. We use your data solely in the context of providing a web portal (“Web Portal”) and various related services defined below (“Services”) to support the delivery of remote clinical care and prescription services by qualified physicians (“Provider Users”) to patients of Semper Meds (“Patient Users”). You are either a Patient User or a Provider User. The Services include, in addition to the Web Portal, the facilitation of (1) secure information collection, (2) short message service (“SMS”) and multimedia messaging service (“MMS”) communications between patients and providers, and (3) electronic prescribing of medications.

Scope and Consent This privacy policy applies to personal data Semper Meds collects from users of the Services. “Personal Data” includes any information that can be used on its own or with other information in combination to identify or contact one of our Patient or Provider Users. Our privacy practices comply with the Health Insurance Portability and Accountability Act (“HIPAA”) and relevant state laws.

By submitting your personal data through this Web Portal or through the Services, you acknowledge that you have read and agree to the terms of this policy. If you do not agree, please do not log into or access the Web Portal and do not submit any personal data to us.

Data Collection and Use

Demographic Data We collect demographic information such as your name, birth year, gender, phone number, and email address. This data assists us in creating your account (“User Account”) and securely providing you with the Services.

Payment Data If you make payments via our Services, we may require that you provide us with your financial and billing information, such as billing name and address, credit card number, or bank account information.

Health Data We collect information regarding your health conditions, allergies, medical history, symptoms, and communications between you and the Provider User providing healthcare services to you via the Services. This information is essential for providing you with the Services.

Support Data If you contact us for support or to lodge a complaint, we may collect technical or other information from you through log files and other technologies. This data is used for troubleshooting, customer support, software updates, and improving the Services.

Device, Telephone, and ISP Data We use common information-gathering tools such as log files, cookies, web beacons, and similar technologies to collect information from your computer. This information helps us analyze trends, provide and improve our Services, and ensure security.

Cookies and Tracking Technologies We use cookies and other tracking technologies to enhance your experience on our Web Portal. Cookies help us remember your preferences and track your activity. You can manage your cookie preferences through your browser settings.

Sharing of Personal Data We may share your personal data with:

• Provider Users: To facilitate healthcare services.

• Service Providers: For data hosting, IT services, customer service, and payment processing.

• Third Parties: For legal and enforcement purposes, advisory services, and business transactions such as mergers or sales.

• Government Authorities: As required by law.

Retention Periods We retain your personal data for as long as you maintain a User Account or use our Services and for up to five (5) years after the account is closed or Services are terminated, depending on the type of data and applicable laws.

Security Measures We are committed to protecting the security and confidentiality of your personal data. We implement reasonable physical, technical, and administrative security measures, such as encryption and access controls, to safeguard your data.

Your Rights You have the right to:

• Access your personal data.

• Correct or update your personal data.

• Delete your personal data.

• Restrict or object to the processing of your personal data.

• Receive your data in a portable format.

• Withdraw consent at any time.

• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected].

Children’s Privacy We do not knowingly collect personal data from individuals under the age of 18. If we become aware of such data collection, we will take steps to delete it promptly.

Updates and Notifications We may update this privacy policy periodically. We will notify you of any changes via email and provide a link to the updated policy. Your continued use of the Services constitutes acceptance of the changes.

Contact Information For questions or concerns about this privacy policy, contact us at:

Semper Wellness LLC
[Your Address]
[Your City, State, ZIP]
[email protected]
(833) 436-6699

Complaints can also be directed to the U.S. Department of Health and Human Services at:

U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-877-696-6775

This notice was originally published and effective on 07/09/24.